Nelzy Mireille, a 35-year-old unemployed woman who depends on money sent from relatives abroad, said she stopped at a repair shop in the capital of Port-au-Prince because she thought her phone was malfunctioning. rely on it to find each other or share key information such as safe places to sleep. about money transfers and other important matters. Many of the country’s more than 11 million people depend it to alert one another about gang violence in particular neighborhoods or to talk to relatives in the U.S. Hundreds of thousands of Haitians in their homeland and abroad fretted over the WhatsApp outage. Offices, various services and even the courts had trouble making appointments, and phone lines became overwhelmed. WhatsApp has become essential in Brazil to communicate with friends and family, as well as for a variety of other tasks, such as ordering food. In Brazil, the messaging service is by far the most widely used app in the country, installed on 99% of smartphones, according to tech pollster Mobile Time. When all three services went dark Monday, it was a stark reminder of the power and reach of Facebook, which owns the photo-sharing and messaging apps.Īround the world, the breakdown at WhatsApp left many at a loss.
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